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Frequently Asked Questions

What are credits?

Credits are used in Artifact to create AI-generated artwork. Each AI artwork costs 750 credits. You get 1 free AI revision per AI order (changes to your generated design); each additional AI revision costs 500 credits, subject to the revision limit shown in the app. You buy credit packs in the app (Shop) and use them to generate designs and pay for extra AI revisions. New accounts may receive welcome credits, and the app may offer limited free daily generations.

How do I buy credits?

  1. Open Artifact and go to the Shop (Credits Shop).
  2. Choose a credit pack (e.g. Starter Pack, Basic Pack).
  3. Complete the purchase with In-App Purchase (Apple/Google). Your credits are added to your account right away.

Credits are purchased via the App Store (iOS) or Google Play (Android). Taxes are handled by the store.

What about human-made artwork?

Human-made artwork costs $99.99 CAD per piece and is ordered separately (not with credits). These are designs created by Artifact's founder and designer, Olivier De Grandpré. After your order is delivered, you can request revisions (changes). Your order includes a set number of free revisions; each additional revision for a human-made order costs $24.99 CAD and can be purchased in-app.

How do revisions work?

  • When your human-made order is delivered, you can request revisions (e.g. small tweaks or a new direction).
  • Your order includes included revisions (e.g. 1). Once you've used those, you can purchase additional revisions in-app for $24.99 CAD each.
  • Request a revision from the order screen, add your feedback, and the designer will work on the update.

How do I get help?

  • In-app: Use the chat or support option in the app if available.
  • Email: Send a message to [email protected] with your account email and a short description of the issue.
  • This page: Check the FAQ above; we'll update it as we get common questions.

Alternative Contact

Email: [email protected]

1–2 business days