Delete your Artifact account

Last updated: August 2026

This page explains how to request deletion of your Artifact account and the associated personal data. Artifact is a creative app operated by Olivier De Grandpré (designer) that lets you generate AI artwork and commission custom designs from the founder. You can delete your account at any time, either directly from inside the app or by emailing our support team.

Option 1 — Delete from inside the app (recommended)

  1. Open the Artifact app on your device.
  2. Sign in to your account if you are not already signed in.
  3. Go to Settings.
  4. Scroll down and tap Delete Account.
  5. Confirm your request when prompted.

Your account and the data listed below will be deleted from our systems. This action is permanent and cannot be undone.

Option 2 — Request by email

If you no longer have access to the app or cannot sign in, send a deletion request from the email address associated with your Artifact account to:

Email: [email protected]

Please include in your message:

  • The subject line: Artifact account deletion request
  • The email address used to create your Artifact account
  • (Optional) The reason for your request

We aim to confirm and process email-based deletion requests within 30 days of receipt.

Data that is deleted

When your account is deleted, the following data is permanently removed from our production systems:

  • Your profile information (name, email, profile picture, preferences)
  • Your account credentials and authentication tokens
  • Your AI-generated artwork and the prompts you submitted
  • Your custom designer orders and reference images you uploaded
  • Your chat messages with the designer and support
  • Your credit balance and in-app activity history
  • Push notification tokens linked to your account

Data that is retained

For legal, accounting, fraud-prevention and tax-compliance reasons, a limited amount of data may be retained after account deletion:

  • Transaction and purchase records (order ID, amount, date, currency, store receipt reference) — retained for up to 7 years as required by applicable tax and consumer-protection laws.
  • Anonymized or aggregated analytics that cannot be linked back to you — retained indefinitely.
  • In-app purchase receipts — these are also stored independently by Apple App Store and Google Play and must be managed through their respective platforms.
  • Records required by an active legal hold, investigation, or open dispute — retained until the matter is resolved.

Important

  • Deleting your account is permanent. Your credits, generated artwork, and order history cannot be restored.
  • Unused credits are non-refundable upon deletion. If you believe you are entitled to a refund for a recent purchase, contact Apple or Google support before deleting your account.
  • Subscriptions (if any) must be cancelled separately through your App Store or Google Play account settings.

Need more info?

See our Privacy Policy for full details about how Artifact handles personal data, or visit Support for general help.